Customer Care

Customer Care


Q: Should I be concerned about changes in temperature?

A: Yes. Avoid exposing furniture to extreme changes in temperature, including near air-conditioning or heating vents.

 Q: Is it important to keep the furniture clean?

A: Yes. Dirt particles can scratch surfaces. Be aware that decorative items without felt pads can cause scratching when placed on a dirty surface.

 Q: How to Clean and Care for Upholstered Furniture?

A: General Care
    •    Keep upholstered furniture out of direct sunlight.
    •    Rotate cushions and pillows on a regular basis to allow even distribution of wear.
    •    Vacuum weekly using the upholstery attachment to remove soil that could be abrasive to surface.
    •    Do not place magazines or newspapers on upholstery.  The ink from these items may bleed onto the fabric and cause stains.
    •    Use caution when using household chemicals near upholstered furniture.  The overspray of these products could cause damage to your furniture.
    •    Periodic professionally cleaning is recommended.
    •    Be careful not to press your knees into the back or sides of your upholstered furniture when shifting it, as this can stretch the fabric or disrupt the fixing of upholstered panels.
Spot Cleaning Upholstery
    •    If a spill occurs, it is important to clean the fabric immediately.
    •    Blot with a clean, white cloth. Do not rub.
    •    Pretest all of the care products in a hidden area to make sure that they are compatible.
    •    To prevent rings, it is important to clean spots from the outside to the middle of the affected area.
    •    Do not use detergents or strong chemicals to clean your upholstery.

 Q: How to Clean and Care for Leather Furniture?

A: General Care
    •    Dust often and use a vacuum cleaner crevice tool to clean seams.
    •    Clean weekly using a damp sponge or soft, lint-free cloth.  Do not rub; instead, wipe gently.
    •    Do not use or place sharp objects on leather goods.  Leather is very durable; however, it is not accident or damage proof.
    •    Keep leather furniture out of direct sunlight and at least two feet from heat sources to avoid fading and cracking.
    •    Do not place newspapers or magazines on leather furniture.  The ink from these items may be transferred onto the leather.
    •    Do not use abrasives, harsh chemicals, or saddle soap on leather furniture.
    •    Pretest all of the care products in a hidden area to make sure that they are compatible with the leather.
    •    Do not use common household cleaners on leather furniture.  These cleaners can cause severe damage and costly repairs.
    •    Improper cleaning may void your leather furniture warranty.
Spot Cleaning Leather
    •    Blot any spills immediately; do not rub.
    •    To remove a spot, follow the steps below…
    ◦    Use a solution mild organic soap and distilled water on a slightly dampened cloth or sponge.
    ◦    Rinse by blotting with distilled water.
    ◦    Blot to remove excess water.
    •    For difficult stains, contact a professional cleaning service.